Question 1

When is the expiry date for ASR points purchased or received as a gift?

Accepted Answer

ASR points expire 2 years from the issue date.

Question 2

Can I purchase points for another ASR member?

Accepted Answer

You may purchase points for another ASR member as a gift. Gift recipient must click ‘Claim My Gift’ in the email received in order for the points to be awarded into his/her membership account.

Question 3

Can I transfer my purchased ASR points to another ASR member?

Accepted Answer

No, ASR points are personal to you and are non-transferable.

Question 4

Can I buy ASR points in a single purchase and split the points into multiple accounts?

Accepted Answer

No, ASR points may not be split or transferred to other membership accounts.

Question 5

Can I cancel or refund my purchase if I made an incorrect ASR points selection by mistake at point of purchase?

Accepted Answer

ASR points purchased are non-cancellable and non-refundable upon payment confirmation. Do ensure that the amount of ASR points selected is your desired amount before proceeding with payment.

Question 6

There is a maximum 400,000 ASR points purchase cap per member. Does the cap include bonus points as part of the purchase as well?

Accepted Answer

No. 400,000 ASR points cap is calculated based on ASR points purchased excluding bonus points.

Question 7

Is there a cap on how many ASR points I can receive from my family and friends?

Accepted Answer

There is no cap on the amount of ASR points you can receive as gifts.

Question 8

Will my spend on ASR points purchase count towards my membership tier upgrade?

Accepted Answer

Spend on ASR points will be counted as qualifying spend towards purchasing member's tier upgrade. However, ASR points received as gift(s) will not count towards your qualifying spend and tier upgrade.

Question 9

How do I extend my ASR points?

Accepted Answer

Great news! You can extend the expiration of your ASR points by buying the same amount or more ASR points.

For example, if you have 20,000 bonus points expiring soon, purchasing 20,000 points will extend their validity.

Contact us to extend your points.