Question 1

What is the check-in/checkout time of the hotel?

Accepted Answer

Check-in Time: 3PM

Check-out Time: 12PM

Question 2

Can I request for late check-out or early-arrival?

Accepted Answer

Kindly email us your requests to reservations.kl@the-ascott.com and our representative will assist accordingly.

Subject to availability*

Question 3

Where can I park my car?

Accepted Answer

Parking at Somerset Kuala Lumpur: RM10nett Flat Rate/Entry

Parking Instructions:

1. Proceed to park at Visitor's Parking

2. Collect the parking ticket upon entry

3. On exit, kindly validate parking ticket used at Guest Service for flat rate of RM10nett before leaving.

*Guests using TnG or debit card are not entitled for flat rate parking validation

Question 4

Is breakfast included for my booking?

Accepted Answer

Breakfast is only available for bookings made specifically with the breakfast option. Sign up as an ASR Member to enjoy further discounted rates!*

Sign up link here!

Question 5

Is smoking allowed in the room/hotel premises?

Accepted Answer

Smoking is not permitted in the property. Kindly reach out to the reception to locate our smoking zones around the property.

Question 6

Is the property pet-friendly?

Accepted Answer

Yes, we are pet-friendly. For further information kindly reach out to

reservations.kl@the-ascott.com

Question 7

What payment methods are accepted by the property?

Accepted Answer

We accept:

Question 8

Is the hotel accessible to people with disabilities and reduced mobility?

Accepted Answer

Yes, the property is:

Question 9

Does the hotel have a restaurant?

Accepted Answer

The hotel does not have a restuarant. However, guests eligible for breakfast will received packed breakfast meal at Somerset KL.

Question 10

Does the hotel provide baby cribs or cots?

Accepted Answer

All children under 12 years stay free of charge when using existing beds.
One child under 2 years stays free of charge in a crib.
An older child or adult is charged MYR106nett per night for an extra bed without breakfast.
Each room can only accommodate one extra bed or crib.
Request for any extra bed or crib is subject to confirmation by the management.
Excess persons will be charged RM80nett per night per adult and RM40nett per night per child (3 - 12 years old below). The extra person charges do not come with complimentary breakfast or an extra bed.
Additional costs will have to be paid for separately.

Serviced Apartment in Kuala Lumpur