Question 1

What is the check-in/checkout time of the hotel?

Accepted Answer

Check-in Time: 3PM

Check-out Time: 12NN

Question 2

Can I request for late check-out or early-arrival?

Accepted Answer

Kindly email us your requests to reservations.kl@the-ascott.com and our representative will assist accordingly.

Subject to availability*

Question 3

Where can I park my car?

Accepted Answer

Complimentary Parking at Somerset Damansara Uptown PJ:

Parking Instructions:

1. Take the parking slip upon entering parking.

2. Follow the Somerset signage and proceed to park at Somerset Visitor's Parking

3. On exit, kindly validate parking slip at the reception and revalidate using the autopay machine.

Question 4

Is breakfast included for my booking?

Accepted Answer

Breakfast is only available for bookings made specifically with the breakfast option. Sign up as an ASR Member to enjoy further discounted rates!*

Sign up link here!

Question 5

Is smoking allowed in the room/hotel premises?

Accepted Answer

Smoking is not permitted in the property. Kindly reach out to the reception to locate our smoke zones around the property.

Question 6

Is the property pet-friendly?

Accepted Answer

Yes, we are pet-friendly. For further information kindly reach out to

reservations.kl@the-ascott.com

Question 7

What payment methods are accepted by the property?

Accepted Answer

We accept:

Credit Card (Amex. master, visa, Unionpay, JCB)
QR Pay (Grab, Maybank, Alipay, Boost and T&G).
Cash
ASR Points

Question 8

Is the hotel accessible to people with disabilities and reduced mobility?

Accepted Answer

Yes, the property is:

Wheelchair friendly (Ramp for ease of mobility, no door sill and threshold)
Accessible lift

Question 9

Does the hotel have a restaurant?

Accepted Answer

Somerset Damansara Uptown PJ does not have a restuarant. However, guests eligible for breakfast may head to Level 3 for dine-in.

Attached to the hotel is The Starling - an airy, contemporary-style mall with specialty shops, a movie theater, food court & rooftop garden. Convenient and suitable for guests to explore, shop and relax in.

Question 10

Does the hotel provide baby cribs or cots?

Accepted Answer

All children under 12 years stay free of charge when using existing beds.
One child under 2 years stays free of charge in a crib.
An older child or adult is charged MYR106nett per night for an extra bed without breakfast.
Each room can only accommodate one extra bed or crib.
Request for any extra bed or crib is subject to confirmation by the management.
Additional costs will have to be paid for separately.

Somerset Damansara Uptown Petaling Jaya

Service Apartment in Petaling Jaya