Question 1

What are the check-in/check-out times in your apart hotel in London?

Accepted Answer

You can access your accommodation from 3:00pm.
On the day of your departure, your accommodation must be vacated by 11:00 am.

Question 2

Is breakfast included in my accommodation booking?

Accepted Answer

Our rates include the price of the apartment, breakfasts are extra (unless breakfast is included in the title and description of the rate).
Continental breakfast is available daily in partnership with a neighbouring coffee bar offering a range of selections at £9 per person and delivered directly to your room.

Question 3

Is cleaning included in the booking of my accommodation?

Accepted Answer

The cleaning of your accommodation is done before your arrival. Cleaning is included once a week for a minimum stay of 7 nights.
Extra charge for any additional visits:

Studio and Studio Deluxe: £25
1-Bedroom Apartment: £30

Question 4

Does Citadines South Kensington London accept pets?

Accepted Answer

Your pet is not just accepted, it is welcomed in your apart hotel in London.
Rate per night per pet: £15

Question 5

What payment methods are accepted in your apart hotel in London?

Accepted Answer

You can use American Express, Diners Club, Mastercard, JCB, UnionPay and Visa on the website and directly on site.
The residence no longer accepts cash payments on site.

Question 6

Is the accommodation in your London apart hotel non-smoking?

Accepted Answer

All our accommodation is non-smoking.
We have provided ashtrays outside your apart hotel.

Question 7

Is the accommodation in your London apart hotel accessible to people with disabilities and reduced mobility?

Accepted Answer

A selection of our accommodation is accessible to disabled people and people with reduced mobility.
For more information, please do not hesitate to contact the reception.

Apart hotel in London: Citadines South Kensington London