Question 1

Is there housekeeping service?

Accepted Answer

Yes, we offer housekeeping daily for <30 days stay. For >30 day and above, three times housekeeping in a week including change of linens and towels, no housekeeping on sundays.

Question 2

Are there laundry machines?

Accepted Answer

1 Bedrooms, 2 Bedrooms and 3 Bedrooms offer a laundry machine. Alternatively, a laundromat is available at 3rd floor recreation area.

Question 3

How many people can stay in an apartment?

Accepted Answer

This depends on the apartment type booked. Generally speaking, the following rules apply:

Studio - 2 persons

1 Bedroom - 2 persons

2 Bedroom - 4 persons

3 Bedroom - 6 persons

Question 4

What is provided in the kitchenette?

Accepted Answer

The kitchenette includes cooker & hub, refrigerator, microwave oven, basic utensils for cooking, cutleries, pot and pans & rice cooker.

Question 5

How do I get to Citadines Millennium Ortigas Manila?

Accepted Answer

Citadines Millennium Ortigas Manila is easy to access from Ortigas MRT Station, Robinsons Galleria, EDSA Shrine & Meralco Theatre

Question 6

What are the check-in and check-out times at Citadines Millennium Ortigas Manila?

Accepted Answer

Check-in time for Citadines Millennium Ortigas Manila is 3PM and check-out time is 12NN

Question 7

What are the facilities available at Citadines Millennium Ortigas Manila?

Accepted Answer

Some of the more popular amenities offered at Citadines Millennium Ortigas Manila include swimming pool, fitness center, residence lounge, garden deck, Spa, free wifi & on-site restaurant.

Question 8

Does Citadines Millennium Ortigas Manila offer business services?

Accepted Answer

Yes, Citadines Millennium Ortigas Manila offers guests access to business services such as scanning, printing, photocopying, Free use of Internet and Computer at the lobby during their stay

Question 9

Is there car parking available at Citadines Millennium Ortigas Manila?

Accepted Answer

Yes, car parking is available at Citadines Millennium Ortigas Manila. Located at the Basement 4 of the property and parking is complimentary for in house guests - 1 complimentary parking slot per unit that comes on a first come first serve basis. Additional parking is chargeable at Php170.00 nett flat rate.

Question 10

Is there a minimum night stay requirement at Citadines Millennium Ortigas Manila?

Accepted Answer

No, there is no minimum night stay requirement at Citadines Millennium Ortigas Manila. We accommodate both short-stay and long-stay guests.

Question 11

Does Citadines Millennium Ortigas Manila allow pets?

Accepted Answer

YES

Yes, pets are allowed at Citadines Millennium Ortigas Manila. Our Pet Policies are

1. Pets are chargebale for Php1,000 nett/night/ pet or Php6,000 nett/month/pet.

*for stays 7 days and above but less than 1 month, monthly rate of P6,000 nett will be charged

2. Ensure that the Authorized Pet(s) should only stay inside the apartment and no instance should the pet go beyond the premises of the apartment. The service elevators shall be used to bring the pets in and out of the property.

3. When cleaning the apartment, the pet owner must be present in the apartment or pet must be locked in a cage. Otherwise, the room attendant will not clean the apartment.

4. Take all necessary steps to ensure, to the satisfaction of Citadines Millennium Ortigas Manila, that the Authorized Pet(s) will not be a source of annoyance, noise, nuisance and/or danger to the other residents or along common property.

5. Take all necessary steps to ensure, to the satisfaction of Citadines Millennium Ortigas Manila, that the Authorized Pet(s) will does/do not cause any damage to the property or to the common property.

6. Ensure that the authorized pet(s) will not defecate at the neighboring premises or at the common property, and be responsible for removing all such defecation; and

7. Be responsible and bear all liabilities for all interference with peaceful enjoyment, damage to properties and/or personal injuries caused by the action of the Authorized Pet(s), and to indemnify and hold Citadines Millennium Ortigas Manila harmless for all or any liability, damage, loss, costs and expenses incurred as a result of the actions of the Authorized Pet(s).

Question 12

How much is an extra bed?

Accepted Answer

An extra bed is Php2,300 nett / night inclusive of breakfast for 1. Extra beds can be requested for all room categories except Studio.

Question 13

What is the smoking policy at Citadines Millennium Ortigas Manila?

Accepted Answer

Citadines Millennium Ortigas Manila does not permit smoking inside the rooms, public areas within the property and in the surrounding areas but allows smoking in our designated smoking area located in Basement 4.

Question 14

What are some of the property amenities at Citadines Millennium Ortigas Manila?

Accepted Answer

Top room amenities include fully equipped kitchen on all room categories, television, air conditioning unit, and washer and dryer inside all rooms except Studio and Studio Executive units.

Question 15

Are toiletries provided at Citadines Millennium Ortigas Manila?

Accepted Answer

Yes, toiletries such as shampoo, conditioner, body wash, bar soap, dentals kits and lotions are provided at Citadines Millennium Ortigas Manila.

Question 16

What are some of the child-friendly services and amenities available?

Accepted Answer

Citadines Millennium Ortigas Manila offers child-friendly services like welcome kits for children staying with us, discounted rates at breakfast for children and special events for in house children. We also provide baby cots for infants staying with us.

Question 17

What is the closest train, metro or bus station to Citadines Millennium Ortigas Manila?

Accepted Answer

The closest train station to Citadines Millennium Ortigas Manila is Ortigas MRT Station.

Question 18

What popular attractions are close to Citadines Millennium Ortigas Manila?

Accepted Answer

Guests at Citadines Millennium Ortigas Manila can easily visit EDSA Shrine & Robinsons Galleria (500m), SM Megamall (850m) & Meralco Theatre (500m) located in the the heart of Ortigas Business District.

Question 19

What popular shopping places are close to Citadines Millennium Ortigas Manila?

Accepted Answer

Shopping options nearby Citadines Millennium Ortigas Manila include Robinsons Galleria, Podium Mall, SM Megamall & Ayala Mall The 30th, and Estancia Mall.

Question 20

Does Citadines Millennium Ortigas Manila have airport transportation?

Accepted Answer

Yes, Citadines Millennium Ortigas Manila offers airport transportation for guests. Guests can select the airport transfer option during the booking process on our website.

Question 21

Can I make a special/specific request for my stay?

Accepted Answer

Any special requests for Citadines Millennium Ortigas Manila will be noted at the time of the enquiry, and a further follow-up from our team will reveal whether any request can be accommodated.

Question 22

What food & drink options are available at Citadines Millennium Ortigas Manila?

Accepted Answer

Guests can enjoy food and beverages at Le Gastro, Coffee Bean Tea Leaf, CYA Korean Mart & Royal Tea during their stay.

Question 23

Does Citadines Millennium Ortigas Manila offer disability access?

Accepted Answer

Yes, Citadines Millennium Ortigas Manila has a good range of accommodation options for disabled guests. Get in touch with a member of the team for information about what is available for disabled guests.

Question 24

Is breakfast included at Citadines Millennium Ortigas Manila?

Accepted Answer

Yes, breakfast is included. We offer Hybrid breakfast style on weekdays and Full Buffet on weekends. Breakfast is open from 6am - 10am and is extended until 11am on weekends and holidays. It is located at the ground floor, beside the reception counter.

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