Question 1

What is the check-in/checkout time of the hotel?

Accepted Answer

Check-in Time: 3PM

Check-out Time: 12NN

Question 2

Can I request for late check-out or early-arrival?

Accepted Answer

Kindly email us your requests to reservation.kch@the-ascott.com and our representative will assist accordingly.

Subject to availability*

Question 3

Where can I park my car?

Accepted Answer

Guests of Citadines Uplands Kuching may park in the hotel basement and validate for a flat rate of RM2 per day from the hotel reception.

Question 4

Is breakfast included for my booking?

Accepted Answer

Breakfast is only available for bookings made specifically with the breakfast option. Sign up as an ASR Member to enjoy further discounted rates!*

Sign up link here!

Question 5

Is smoking allowed in the room/hotel premises?

Accepted Answer

Smoking is not permitted in the property. Kindly reach out to the reception to locate our smoke zones around the property.

Question 6

Is the property pet-friendly?

Accepted Answer

Yes, we are pet-friendly. For further information kindly reach out to

reservation.kch@the-ascott.com

Question 7

What payment methods are accepted by the property?

Accepted Answer

We accept:

Credit Card (Amex. master, visa, Unionpay, JCB)
QR Pay (Sarawak Pay)
Cash
ASR Points

Question 8

Is the hotel accessible to people with disabilities and reduced mobility?

Accepted Answer

Yes, the property:

Is wheelchair friendly (Ramp for ease of mobility, no door sill and threshold)
Has OKU-friendly units with extra bathroom safety
Has accessible lift

Question 9

Does the hotel have a restaurant?

Accepted Answer

The hotel does not have a restuarant. However, guests at Citadines Uplands Kuching may dine in the restaurants and eateries available at a mall across the property - The Spring Shopping Mall.

Question 10

Does the hotel provide baby cribs or cots?

Accepted Answer

- All children under 12 years stay free of charge when using existing beds.

- One child under 2 years stays free of charge in a crib.

- An older child or adult is charged MYR106nett per night for an extra bed.

- Each room can only accommodate one extra bed or crib.

(Request for any extra bed or crib is subject to confirmation by the management.)

Citadines Uplands Kuching

Kuching Serviced Apartment Residence