Question 1

What is the check-in/checkout time of the hotel?

Accepted Answer

Check-in Time: 3PM

Check-out Time: 12NN

Question 2

Can I request for late check-out or early-arrival?

Accepted Answer

Kindly email us your requests to reservation.kch@the-ascott.com and our representative will assist accordingly.

Subject to availability*

Question 3

Where can I park my car?

Accepted Answer

Guests of Citadines Uplands Kuching may park in the hotel basement and validate for a flat rate of RM2 per day from the hotel reception.

Question 4

Is breakfast included for my booking?

Accepted Answer

Breakfast is only available for bookings made specifically with the breakfast option. Sign up as an ASR Member to enjoy further discounted rates!*

Sign up link here!

Question 5

Is smoking allowed in the room/hotel premises?

Accepted Answer

Smoking is not permitted in the property. Kindly reach out to the reception to locate our smoke zones around the property.

Question 6

Is the property pet-friendly?

Accepted Answer

Yes, we are pet-friendly. For further information kindly reach out to

reservation.kch@the-ascott.com

Question 7

What payment methods are accepted by the property?

Accepted Answer

We accept:

Credit Card (Amex. master, visa, Unionpay, JCB)
QR Pay (Sarawak Pay)
Cash
ASR Points

Question 8

Is the hotel accessible to people with disabilities and reduced mobility?

Accepted Answer

Yes, the property:

Is wheelchair friendly (Ramp for ease of mobility, no door sill and threshold)
Has OKU-friendly units with extra bathroom safety
Has accessible lift

Question 9

Does the hotel have a restaurant?

Accepted Answer

The hotel does not have a restuarant. However, guests at Citadines Uplands Kuching may dine in the restaurants and eateries available at a mall across the property - The Spring Shopping Mall.

Question 10

Does the hotel provide baby cribs or cots?

Accepted Answer

- All children under 12 years stay free of charge when using existing beds.

- One child under 2 years stays free of charge in a crib.

- An older child or adult is charged MYR106nett per night for an extra bed.

- Each room can only accommodate one extra bed or crib.

(Request for any extra bed or crib is subject to confirmation by the management.)

Kuching Serviced Apartment Residence