Question 1

What is the check-in/checkout time of the hotel?

Accepted Answer

Check-in Time: 3PM

Check-out Time: 12NN

Question 2

Can I request for late check-out or early-arrival?

Accepted Answer

Kindly email us your requests to reservations.kl@the-ascott.com and our representative will assist accordingly.

Subject to availability*

Question 3

Where can I park my car?

Accepted Answer

Guests of Citadines DPulze Cyberjaya may park in the parking lot of DPulze Shopping Mall.

A flat rate parking fee of RM3.30 per entry can be validated from the hotel reception.

Question 4

Is breakfast included for my booking?

Accepted Answer

Breakfast is only available for bookings made specifically with the breakfast option. Sign up as an ASR Member to enjoy further discounted rates!*

Sign up link here!

Question 5

Is smoking allowed in the room/hotel premises?

Accepted Answer

Smoking is not permitted in the property. Kindly reach out to the reception to locate our smoke zones around the property.

Question 6

Is the property pet-friendly?

Accepted Answer

Yes, we are pet-friendly. For further information kindly reach out to

reservations.kl@the-ascott.com

Question 7

What payment methods are accepted by the property?

Accepted Answer

We accept:

Credit Card (Amex. master, visa, Unionpay, JCB)
Cash
ASR Points

Question 8

Is the hotel accessible to people with disabilities and reduced mobility?

Accepted Answer

Yes, the property:

Is wheelchair friendly (Ramp for ease of mobility, no door sill and threshold)
Provides wheelchair upon early request* (Kindly enquire before arrival)
Has accessible lift

Question 9

Does the hotel have a restaurant?

Accepted Answer

The hotel does not have a restuarant. However, guests at Citadines DPulze Cyberjaya may dine in the restaurants and eateries available at the conjoined mall - DPulze Shopping Center Cyberjaya.

Question 10

Does the hotel provide baby cribs or cots?

Accepted Answer

We currently do not have baby cribs/cot arrangement for infants until further notice.

Serviced Apartment Residence Cyberjaya