Question 1

Is there housekeeping service?

Accepted Answer

A: Yes, we offer housekeeping daily.

Question 2

Are there laundry machines?

Accepted Answer

A: Yes, there is laundry machines avaialble on the ground floor (charge apply).

Question 3

How many people can stay in an apartment?

Accepted Answer

A: This depends on the apartment type booked. Generally speaking, the following rules apply: Studio – 2 people

Question 4

What is provided in the kitchenette?

Accepted Answer

A: The kitchenette includes electric HI stove, microwave, pans, cookware

Question 5

How do I get to Citadines Shinjuku Tokyo?

Accepted Answer

A: Citadines Shinjuku Tokyo is easy to access from Shinjuku JR station and the nearest subway station 'Shinjuku Gyoenmae' is only 5 min walking distance.

Question 6

What are the check-in and check-out times at Citadines Shinjuku Tokyo?

Accepted Answer

A: Check-in time for Citadines Shinjuku Tokyo is 2PM and check-out time is 11AM.

Question 7

What are the facilities available at Citadines Shinjuku Tokyo?

Accepted Answer

A: Some of the more popular amenities offered at Citadines Shinjuku Tokyo include gymnasium, free wifi and breakfast lounge.

Question 8

Does Citadines Shinjuku Tokyo offer business services?

Accepted Answer

A: No, Citadines Namba Osaka Tokyo does not offer business services.

Question 9

Is there car parking available at Citadines Shinjuku Tokyo?

Accepted Answer

A: Yes, parking is available at JPY2,500+tax per night.
Reservation is required and limited size of the car is as follows :
Length 5.3m / Width 2.05m / Height 1.55m / Weight 2.3t

Neighborhood car parking is assisted in case the car goes beyond the above sizes.

Question 10

Is there a minimum night stay requirement at Citadines Shinjuku Tokyo?

Accepted Answer

A: No, there is no minimum night stay requirement at Citadines Shinjuku Tokyo.

Question 11

Does Citadines Shinjuku Tokyo allow pets?

Accepted Answer

A: Yes, pets are allowed at Citadines Shinjuku Tokyo. Our Pet Policies are ;

• The hotel is able to accommodate a cat or a dog that is less than 8kg, trained and can be restrained when required and vaccinated in compliance with local legislation requirements.
• No more than 1 pet per room is permitted.
• Pets must be kept in a pet carrier or held by the owner when it is inside the hotel unless it is in the room. All pet-walking should be outside the hotel.
• Caring for your pet is your responsibility; please do not leave your pet unattended.
• Pets are not allowed at Residence Lounge, Fitness Center and other shared facilities in the hotel.
• Please clean up after your pet in the hotel and in the neighborhood.
• Cleaning of pet items brought by pet owners including but not limited to litter boxes is not part of our service.
• Any disturbances such as barking must be curtailed to ensure other guests are not inconvenienced. A charge may be applied to your bill in the event of disturbance to other guests.
• Please contact our Guest Services to arrange for a convenient time to service your room. Unless the pet owner is present, no attempt to enter your room will be made by our employees. The pet owner must be in the room if the pet is present when the room is cleaned.

Question 12

What is the cancellation policy if you wish to cancel the booking?

Accepted Answer

A: The cancellation policy is booking must be cancelled by 3PM the day before arrival to avoid a cancellation charge amounting to 1 nights rental fee. However, each rate plan/package may have different cancellation policy.

Question 13

How much is an extra bed?

Accepted Answer

A: An extra bed is JPY 4840 per night

Question 14

What is the smoking policy at Citadines Shinjuku Tokyo?

Accepted Answer

A: Citadines Shinjuku Tokyo does not permit smoking in the room and shared area but allows smoking in parking area.

Question 15

What are some of the property amenities at Citadines Shinjuku Tokyo?

Accepted Answer

A: Top room amenities include kitchenette, furnitures, air conditioning, flat screen TV, etc.

Question 16

Are toiletries provided at Citadines Shinjuku Tokyo?

Accepted Answer

A: Yes, toiletries such as towels, toothbrushes, shampoo, etc are provided at Citadines Shinjuku Tokyo.

Question 17

What are some of the child-friendly services and amenities available?

Accepted Answer

A: Citadines Shinjuku Tokyo provides child-friendly amenities upon request (Subject to availability).

Question 18

What is the closest train, metro or bus station to Citadines Shinjuku Tokyo?

Accepted Answer

A: The closest train, metro to Citadines Shinjuku Tokyo is Shinjuku Gyoenmae station, Marunouchi line.

Question 19

What popular attractions are close to Citadines Shinjuku Tokyo?

Accepted Answer

A: Guests at Citadines Shinjuku Tokyo can easily visit Shinjuku Gyoen Park is about 5 min walking distance from the hotel.

Question 20

What popular shopping places are close to Citadines Shinjuku Tokyo?

Accepted Answer

A: Shopping options nearby Citadines Shinjuku Tokyo include Takashimaya, Isetan and Marui.

Question 21

Does Citadines Shinjuku Tokyo have airport transportation?

Accepted Answer

A : Yes, Citadines Shinjuku Tokyo offers airport transportation for guests. Guests can select the airport transfer option during the booking process on our website.

Question 22

Can I make a special/specific request for my stay?

Accepted Answer

A: Any special requests for Citadines Shinjuku Tokyo will be noted at the time of the enquiry, and a further follow-up from our team will reveal whether any request can be accommodated.

Question 23

What food & drink options are available at Citadines Shinjuku Tokyo?

Accepted Answer

A: Guests can enjoy breakfast and coffee at Citadines Shinjuku Tokyo.

Question 24

Does Citadines Shinjuku Tokyo offer disability access?

Accepted Answer

A: No, Citadines Shinjuku Tokyo does not provide disability access.

Question 25

Is breakfast included at Citadines Shinjuku Tokyo?

Accepted Answer

A: No, breakfast is not included.

Citadines Shinjuku Tokyo

Tokyo Serviced Apartments