Question 1

Q: Is there housekeeping service?

Accepted Answer

A: Yes, we offer housekeeping daily.

Question 2

Q: Are there laundry machines?

Accepted Answer

A: Yes, there is laundry machines avaialble on the 5th floor (charge apply).

Question 3

Q: How many people can stay in an apartment?

Accepted Answer

A: This depends on the apartment type booked. Generally speaking, the following rules apply: Studio – 2 people

Question 4

Q: What is provided in the kitchenette?

Accepted Answer

A: The kitchenette includes electric HI stove, microwave, pans, cookware

Question 5

Q: How do I get to Citadines Namba Osaka?

Accepted Answer

A: Citadines Namba Osaka is easy to access from Namba station (subway) and about 8 min walking distance.

Question 6

Q: What are the check-in and check-out times at Citadines Namba Osaka?

Accepted Answer

A: Check-in time for Citadines Namba Osaka is 2PM and check-out time is 11AM.

Question 7

Q: What are the facilities available at Citadines Namba Osaka?

Accepted Answer

A: Some of the more popular amenities offered at Citadines Namba Osaka include gymnasium, kids room and residence lounge.

Question 8

Q: Does Citadines Namba Osaka offer business services?

Accepted Answer

A: Yes, Citadines Namba Osaka offers guests access to business services such as meeting room during their stay.

Question 9

Q: Is there car parking available at Citadines Namba Osaka?

Accepted Answer

A: No, car parking is not available at Citadines Namba Osaka.

Question 10

Q: Is there a minimum night stay requirement at Citadines Namba Osaka

Accepted Answer

A: No, there is no minimum night stay requirement at Citadines Namba Osaka.

Question 11

Q: Does Citadines Namba Osaka allow pets?

Accepted Answer

A: Yes, pets are allowed at Citadines Namba Osaka. Our Pet Policies are ;

• The hotel is able to accommodate a cat or a dog that is less than 8kg, trained and can be restrained when required and vaccinated in compliance with local legislation requirements.
• No more than 1 pet per room is permitted.
• Pets must be kept in a pet carrier or held by the owner when it is inside the hotel unless it is in the room. All pet-walking should be outside the hotel.
• Caring for your pet is your responsibility; please do not leave your pet unattended.
• Pets are not allowed at Residence Lounge, Fitness Center and other shared facilities in the hotel.
• Please clean up after your pet in the hotel and in the neighborhood.
• Cleaning of pet items brought by pet owners including but not limited to litter boxes is not part of our service.
• Any disturbances such as barking must be curtailed to ensure other guests are not inconvenienced. A charge may be applied to your bill in the event of disturbance to other guests.
• Please contact our Guest Services to arrange for a convenient time to service your room. Unless the pet owner is present, no attempt to enter your room will be made by our employees. The pet owner must be in the room if the pet is present when the room is cleaned.

Question 12

Q: What is the cancellation policy if you wish to cancel the booking?

Accepted Answer

A: The cancellation policy is booking must be cancelled by 3PM the day before arrival to avoid a cancellation charge amounting to 1 nights rental fee. However, each rate plan/package may have different cancellation policy.

Question 13

Q: How much is an extra bed?

Accepted Answer

A: An extra bed is JPY 4840 per night.

Question 14

Q: What is the smoking policy at Citadines Namba Osaka?

Accepted Answer

A: Citadines Namba Osaka does not permit smoking in the room and shared area.

Question 15

Q: What are some of the property amenities at Citadines Namba Osaka?

Accepted Answer

A: Top room amenities include kitchenette, furnitures, air conditioning, flat screen TV, etc.

Question 16

Q: Are toiletries provided at Citadines Namba Osaka?

Accepted Answer

A: Yes, toiletries such as towels, toothbrushes, shampoo, etc are provided at Citadines Namba Osaka.

Question 17

Q: What are some of the child-friendly services and amenities available?

Accepted Answer

A: Citadines Namba Osaka offers kids room and provides child-friendly amenities upon request (Subject to availability).

Question 18

Q: What is the closest train, metro or bus station to Citadines Namba Osaka?

Accepted Answer

A: The closest train, metro to Citadines Namba Osaka is Namba station (8min walking distance).

Question 19

Q: What popular attractions are close to Citadines Namba Osaka?

Accepted Answer

A: Guests at Citadines Namba Osaka can easily visit Namba Grand Kagez, Namba park, Kuromon market, etc.

Question 20

Q: What popular shopping places are close to Citadines Namba Osaka?

Accepted Answer

A: Shopping options nearby Citadines Namba Osaka include Kuromon market, Takashimaya, Shinsaibashi market, etc.

Question 21

Q: Does Citadines Namba Osaka have airport transportation?

Accepted Answer

A : Yes, Citadines Namba Osaka offers airport transportation for guests. Guests can select the airport transfer option during the booking process on our website.

Question 22

Q: Can I make a special/specific request for my stay?

Accepted Answer

A: Any special requests for Citadine Namba Osaka will be noted at the time of the enquiry, and a further follow-up from our team will reveal whether any request can be accommodated.

Question 23

Q: What food & drink options are available at Citadines Namba Osaka?

Accepted Answer

A: Guests can enjoy food and beverages at on-site restaurants, numero-5 and other restaurants or shops at community center next to the hotel during their stay.

Question 24

Q: Does Citadines Namba Osaka offer disability access?

Accepted Answer

A: No, Citadines Namba Osaka does not provide disability access.

Question 25

Q: Is breakfast included at Citadines Namba Osaka?

Accepted Answer

A: No, breakfast is not included.

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