Question 1

What is the check-in/checkout time of the hotel?

Accepted Answer

Check-in Time: 3PM

Check-out Time: 12NN

Question 2

Can I request for late check-out or early-arrival?

Accepted Answer

Kindly email us your requests to reservations.kl@the-ascott.com and our representative will assist accordingly.

Subject to availability*

Question 3

Where can I park my car?

Accepted Answer

We are pleased to inform that our parking equipment has been upgraded to a cashless and License Plate Recognition (LPR) system for season parking, which recognises vehicles' licence plates as they enter and exit the car park premise.

The system will be operational by March 2, 2023. Only Touch 'N Go, Visa, and Mastercard will be accepted by the machine for short stay guests. The carpark access card will remain unchanged for season parkers.

Kindly refer to the below for further details:

Current In-House Long Stay (with carpark access card) – No change, remain the same carpark access card.

New Long Stay – No change on the application process.

Short Stay – Entry and exit using Touch ‘N Go, Visa or Master card, validation will be at Front Desk for RM 6 per exit, no change on the parking fee.

*The autopay machine will still be at Basement 1 for 1 week minimum allowing guests who enter using the parking ticket to make payment for exit.

Question 4

Is breakfast included for my booking?

Accepted Answer

Breakfast is only available for bookings made specifically with the breakfast option. Sign up as an ASR Member to enjoy further discounted rates!*

Sign up link here!

Question 5

Is smoking allowed in the room/hotel premises?

Accepted Answer

Smoking is not permitted in the property. Kindly reach out to the reception to locate our smoke zones around the property.

Question 6

Is the property pet-friendly?

Accepted Answer

Yes, we are pet-friendly. For further information kindly reach out to

reservations.kl@the-ascott.com

Question 7

What payment methods are accepted by the property?

Accepted Answer

We accept:

Credit Card (Amex. master, visa, Unionpay, JCB)
QR Pay (Grab, Maybank, Alipay, Boost and T&G).
Cash
ASR Points

Question 8

Is the hotel accessible to people with disabilities and reduced mobility?

Accepted Answer

Yes, the property is:

Wheelchair friendly (Ramp for ease of mobility, no door sill and threshold)
Accessible lift

Question 9

Does the hotel have a restaurant?

Accepted Answer

The hotel does not have a restuarant. However, guests at Ascott Sentral KL may only dine-in for the breakfast buffet located on Level 5.

Question 10

Does the hotel provide baby cribs or cots?

Accepted Answer

All children under 12 years stay free of charge when using existing beds.
One child under 2 years stays free of charge in a crib.
An older child or adult is charged MYR120nett per night for an extra bed without breakfast.
Each room can only accommodate one extra bed or crib.
Request for any extra bed or crib is subject to confirmation by the management.
Excess persons will be charged RM80nett per night per adult and RM40nett per night per child (3 - 12 years old below). The extra person charges do not come with complimentary breakfast or an extra bed.
Additional costs will have to be paid for separately.

Kuala Lumpur Serviced Apartments