Question 1

What is the check-in/checkout time of the hotel?

Accepted Answer

Check-in Time: 3PM

Check-out Time: 12NN

Question 2

Can I request for late check-out or early-arrival?

Accepted Answer

Kindly email us your requests to reservations.kl@the-ascott.com and our representative will assist accordingly.

Subject to availability*

Question 3

Where can I park my car?

Accepted Answer

Parking at Ascott Kuala Lumpur: RM10 Flat Rate Available/Day

Parking Instructions:

1. Use your TnG Card/Debit Card for your parking

2. Proceed to park at Visitor's Parking.

3. On exit, kindly validate parking card used at the reception for flat rate of RM10.

Question 4

Is breakfast included for my booking?

Accepted Answer

Breakfast is only available for bookings made specifically with the breakfast option. Sign up as an ASR Member to enjoy further discounted rates!*

Sign up link here!

Question 5

Is smoking allowed in the room/hotel premises?

Accepted Answer

Smoking is not permitted in the property. Kindly reach out to the reception to locate our smoke zones around the property.

Question 6

Is the property pet-friendly?

Accepted Answer

Yes, we are pet-friendly. For further information kindly reach out to

reservations.kl@the-ascott.com

Question 7

What payment methods are accepted by the property?

Accepted Answer

We accept:

Question 8

Is the hotel accessible to people with disabilities and reduced mobility?

Accepted Answer

Yes, the property is:

Question 9

Does the hotel have a restaurant?

Accepted Answer

Guests at Ascott KL may dine-in at La Bodega located on the Ground floor by port cochere.

Question 10

Does the hotel provide baby cribs or cots?

Accepted Answer

All children under 12 years stay free of charge when using existing beds.
One child under 2 years stays free of charge in a crib.
An older child or adult is charged MYR120nett per night for an extra bed without breakfast.
Each room can only accommodate one extra bed or crib.
Request for any extra bed or crib is subject to confirmation by the management.
Excess persons will be charged RM80nett per night per adult and RM40nett per night per child (3 - 12 years old below). The extra person charges do not come with complimentary breakfast or an extra bed.
Additional costs will have to be paid for separately.

Ascott Kuala Lumpur

Serviced Apartments in Kuala Lumpur