Question 1

Q: Is there housekeeping service?

Accepted Answer

A: Yes, we offer housekeeping daily.

Question 2

Q: Are there laundry machines?

Accepted Answer

A: Most of the rooms offer a laundry machine. Alternatively, a dry cleaning service is available.

Question 3

Q: How many people can stay in an apartment?

Accepted Answer

A: This depends on the apartment type booked. Generally speaking, the following rules apply: Studio – 2 people

Question 4

Q: What is provided in the kitchenette?

Accepted Answer

A: The kitchenette includes electric HI stove, microwave, pans, cookware.

Question 5

Q: How do I get to Ascott Marunouchi Tokyo?

Accepted Answer

A: Ascott Marunouchi Tokyo is easy to access from Otemachi station.

Question 6

Q: What are the check-in and check-out times at Ascott Marunouchi Tokyo?

Accepted Answer

A: Check-in time for Ascott Marunouchi Tokyo is 2PM and check-out time is 12PM.

Question 7

Q: What are the facilities available at Ascott Marunouchi Tokyo?

Accepted Answer

A: Some of the more popular amenities offered at Ascott Marunouchi Tokyo include gymnasium, exercise pool, reading lounge, garden terrace and meeting rooms.

Question 8

Q: Does Ascott Marunouchi Tokyo offer business services?

Accepted Answer

A: Yes, Ascott Marunouchi Tokyo offers guests access to business services such as business centre and meeting rooms during their stay.

Question 9

Q: Is there car parking available at Ascott Marunouchi Tokyo?

Accepted Answer

A: Yes, car parking is available at the same building of Ascott Marunouchi Tokyo (charge apply).

Question 10

Q: Is there a minimum night stay requirement at Ascott Marunouchi Tokyo?

Accepted Answer

A: No, there is no minimum night stay requirement at Ascott Marunouchi Tokyo.

Question 11

Q: Does Ascott Marunouchi Tokyo allow pets?

Accepted Answer

A: Yes, pets are allowed at Ascott Marunouchi Tokyo. Our Pet Policies are ;

• The hotel is able to accommodate a DOG that is less than 8kg, trained and can be restrained when required and vaccinated in compliance with local legislation requirements.
• No more than 1 dog per room is permitted.
• A dog must be kept in a pet carrier or held by the owner when it is inside the hotel unless it is in the room. All pet-walking should be outside the hotel.
• Caring for your pet is your responsibility; please do not leave your pet unattended.
• Dog is not allowed at Residence Lounge, Fitness Center and other shared facilities in the hotel.
• Please clean up after your dog in the hotel and in the neighborhood.
• Cleaning of pet items brought by pet owners including but not limited to litter boxes is not part of our service.
• Any disturbances such as barking must be curtailed to ensure other guests are not inconvenienced. A charge may be applied to your bill in the event of disturbance to other guests.
• Please contact our Guest Services to arrange for a convenient time to service your room. Unless the pet owner is present, no attempt to enter your room will be made by our employees. The pet owner must be in the room if the pet is present when the room is cleaned.

Question 12

Q: What is the cancellation policy if you wish to cancel the booking?

Accepted Answer

A: The cancellation policy is booking must be cancelled by 3PM the day before arrival to avoid a cancellation charge amounting to 1 nights rental fee. However, each rate plan/package may have different cancellation policy.

Question 13

Q: How much is an extra bed?

Accepted Answer

A: An extra bed is JPY6,160 per night

Question 14

Q: What is the smoking policy at Ascott Marunouchi Tokyo?

Accepted Answer

A: Ascott Marunouchi Tokyo does not permit smoking in the room and shared area but allows smoking in the smoking room on the 22nd floor.

Question 15

Q: What are some of the property amenities at Ascott Marunouchi Tokyo?

Accepted Answer

A: Top room amenities include kitchenette, furnitures, desk, air conditioning, flat screen TV, etc.

Question 16

Q: Are toiletries provided at Ascott Marunouchi Tokyo?

Accepted Answer

A: Yes, toiletries such as towels, toothbrushes, APPELLES's amenitis, shampoo & conditioner,etc are provided at Ascott Marunouchi Tokyo.

Question 17

Q: What are some of the child-friendly services and amenities available?

Accepted Answer

A: Ascott Marunouchi Tokyo provides child-friendly amenities upon request (Subject to availability).

Question 18

Q: What is the closest train, metro or bus station to Ascott Marunouchi Tokyo?

Accepted Answer

A: The closest metro station to Ascott Marunonuchi Tokyo is Otemachi station (Direct access from Exit C6a) and Tokyo station (10-minute walk from Marunouchi North Gate).

Question 19

Q: What popular attractions are close to Ascott Marunouchi Tokyo?

Accepted Answer

A: Guests at Ascott Marunouchi Tokyo can easily visit Imperial palace, The National Museum of Modern Art, Imperial theater, etc.

Question 20

Q: What popular shopping places are close to Ascott Marunouchi Tokyo?

Accepted Answer

A: Shopping options nearby Ascott Marunouchi Tokyo include Nihonbashi Mitsukoshi and Marunouchi Brick Square.

Question 21

Q: Does Ascott Marunouchi Tokyo have airport transportation?

Accepted Answer

A : Yes, Ascott Marunouchi Tokyo offers airport transportation for guests. Guests can select the airport transfer option during the booking process on our website.

Question 22

Q: Can I make a special/specific request for my stay?

Accepted Answer

A: Any special requests for Citadines Shinjuku Tokyo will be noted at the time of the enquiry, and a further follow-up from our team will reveal whether any request can be accommodated.

Question 23

Q: What food & drink options are available at Ascott Marunouchi Tokyo?

Accepted Answer

A: Guests can enjoy food and beverages at on-site restaurant, TRIPLE ONE during their stay.

Question 24

Q: Does Ascott Marunouchi Tokyo offer disability access?

Accepted Answer

A: No, Ascott Marunouchi Tokyo does not provide disability access.

Question 25

Q: Is breakfast included at Ascott Marunouchi Tokyo?

Accepted Answer

A: No, breakfast is not included.

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