Question 1

Is there housekeeping service?

Accepted Answer

Yes, we offer housekeeping daily, but for LS service not available on Sunday and Public Holiday.

Question 2

Are there laundry machines?

Accepted Answer

All rooms type offers a 2 in 1 washing machine in the room.

Question 3

How many people can stay in an apartment?

Accepted Answer

This depends on the apartment type booked. Generally speaking, the following rules apply: Total bed room X 2 person.

Studio and 1BR : 2 person
2 BR : 4 person
3 BR : 6 person
PH : 6 person

Question 4

What is provided in the kitchenette?

Accepted Answer

The kitchenette includes :

Studio - 2BR : Stove, Microwave, Refrigerator, Kitchen Utensils, Chinaware
3BR - PH : Stove, Microwave, Refrigerator, Oven, Kitchen Utensils, Chinaware

Question 5

What are the check-in and check-out times at Ascott Jakarta?

Accepted Answer

Check-in time for Ascott Jakarta is 2.00 PM and check-out time is 12.00 PM.

Question 6

What are the facilities available at Ascott Jakarta?

Accepted Answer

Some of the more popular amenities offered at Ascott Jakarta include free wifi, swimming pool, gymnasium, on-site restaurant, sauna, spa still under renovation and will be available by mid of 2023.

Question 7

Is there car parking available at Ascott Jakarta?

Accepted Answer

Yes, car parking is available at Ascott Jakarta. Complimentary 1 lot per unit, subject to availability. Located in Basement 1 and free of charge.

Question 8

Is there a minimum night stay requirement at Ascott Jakarta?

Accepted Answer

Yes, the minimum night stay requirement at Ascott Jakarta is minimum 30 nights for Long Stay. However, there is no minimum night stay requirement at Ascott Jakarta for short stay.

Question 9

Does Ascott Jakarta allow pets?

Accepted Answer

Yes, pets are allowed at Ascott Jakarta. Our Pet Policies are:
Vaccination and Pet Deposit

Question 10

What is the cancellation policy if I wish to cancel the booking?

Accepted Answer

Please refer to Ascott Jakarta cancellation policy on our site for more details about any exclusions or requirements.

Question 11

How much is an extra bed?

Accepted Answer

An extra bed is:

Daily: IDR 500,000++, including Breakfast
Daily: IDR 400,000++, excluding Breakfast

Question 12

What is the smoking policy at Ascott Jakarta?

Accepted Answer

Ascott Jakarta does not permit smoking in non smoking floors with penalty fee IDR 3,000,000, but allows smoking in smoking floor on the lower floor.

Question 13

What are some of the property amenities at Ascott Jakarta?

Accepted Answer

Top room amenities include kitchenette, air conditioning, flat screen TV, separate bathtub and shower room.

Question 14

Are toiletries provided at Ascott Jakarta?

Accepted Answer

Yes, toiletries such as towels, toothbrushes, shampoo, conditioner, body gel, etc are provided at Ascott Jakarta.

Question 15

What are some of the child-friendly services and amenities available?

Accepted Answer

Ascott Jakarta offers outdoor playground, and provides child-friendly amenities such as baby chairs in the resturant and baby cots in the room upon request (subject to availability).

Question 16

What is the closest train, metro or bus station to Ascott Jakarta?

Accepted Answer

The closest train, metro or bus station to Ascott Jakarta are Sudirman and Karet Train Station, Tosari busway, MRT Bundaran HI and Dukuh Atas

Question 17

Does Ascott Jakarta have airport transportation?

Accepted Answer

Ascott Jakarta offers airport transportation for guests. Guests can select the airport transfer option during the booking process on our website by third party (Blue Bird Group).

Question 18

Can I make a special/specific request for my stay?

Accepted Answer

Any special requests for Ascott Jakarta will be noted at the time of the enquiry, and a further follow-up from our team will reveal whether any request can be accommodated.

Question 19

Does Ascott Jakarta offer disability access?

Accepted Answer

Yes, Ascott Jakarta has a good range of accommodation options for disabled guests. 1 Disable room and Disable parking is available. Get in touch with a member of the team for information about what is available for disabled guests.

Question 20

Is breakfast included at Ascott Jakarta?

Accepted Answer

Yes, breakfast is included.

Mon-Fri: 06.00 hrs-10.30 hrs
Sat-Sun & PHs: 07.00 hrs -11.00 hrs

Question 21

Are there any party rules at Ascott Jakarta?

Accepted Answer

Yes, there are party rules at Ascott Jakarta e.g. helium balloon, etc.

Ascott Jakarta

Serviced Apartments in Jakarta